Please read before purchasing. All Archuz products are digital goods delivered with immediate access upon payment. Because access is granted instantly and cannot be "returned," all sales are final. We encourage you to try our free questions before buying.
All products sold by Archuz are digital goods — mock exams, downloadable PDFs, and online study materials — that are made available immediately upon purchase. Because access to the product is granted at the moment of sale and cannot be revoked or "returned" in the conventional sense, all sales are final and no refunds will be issued.
By completing a purchase, you acknowledge that you have read and understood this policy and that you waive any right to a refund.
Unlike physical goods, digital products cannot be "returned" after access has been granted. Once a mock exam or PDF is accessed, the content has been delivered in full. This policy protects the integrity of our products and ensures fair treatment for all customers.
We encourage all prospective customers to:
The only circumstances in which we will consider a remedy are:
In all other cases, no refund or credit will be issued. Dissatisfaction with exam results, a change of mind, or a decision not to sit the certification exam are not grounds for a refund.
If you initiate a chargeback with your bank or card provider for a purchase that does not qualify for a refund under this policy, we reserve the right to dispute the chargeback, provide evidence of purchase and delivery to the payment processor, and permanently restrict your access to Archuz products and services.
If you have a genuine concern about your purchase, please contact us before initiating a chargeback — we are a small team and will always try to help resolve legitimate issues.
For questions about a purchase or to report a duplicate charge or access issue:
Archuz
Email: hello@archuz.com
We aim to respond to all enquiries within 1–2 business days.
