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Contact & Support

Have a question about your purchase or want to ask something before buying? Send us a message — we typically reply within 1–2 business days.

Get help faster
Access issue?
Check your spam folder for your order confirmation email first. The download link is included in that email.
Email us directly
hello@archuz.com
We reply within 1–2 business days.
Response time
Mon–Fri, typically within 24 hours. Weekends may take a little longer.
Common questions
Can I get a refund?
All sales are final. See our Refund Policy for details and the limited exceptions.
How do I access my purchase?
Check your email for the order confirmation — it includes your access link. If you can't find it, use the form to let us know and we'll resend it.
Are the questions updated for 2026?
Yes. Our AIGP content is aligned to BoK v2.1 (updated February 2026). CIPP/E and CIPM content is aligned to the current 2026 syllabi.
Is Archuz affiliated with the IAPP?
No. We are an independent preparation service and are not affiliated with, endorsed by, or connected to the IAPP.